Shipping & Returns

SHIPPING POLICY

Please allow up to 7-10 business days for orders to be processed before they ship.

PLEASE BE ADVISED THAT DUE TO COVID-19 CARRIERS ARE EXPERIENCING DELAYS. ACCORDINGLY, SHIPPING TIMES MAY TAKE LONGER THAN LISTED BELOW & IS OUTSIDE OF OUR CONTROL. 

Additional shipping charges may apply to Hawaii and Alaska

Standard Shipping: 1-7 days via USPS or UPS

An email will be sent with your tracking number once your order has been dispatched. We cannot be held responsible for orders that go missing after obtaining a "Delivered" status and claims must be taken up with your local USPS or UPS branch. 

RETURN POLICY

We do not accept returns. Please acknowledge all of the below before placing your order.

 

  • The color, size and shape of each plume of pampas may vary. 

  • The entire size of the plume (bottom of the stick to the long fluffy part) can vary in length based on the size of plume you order. 

  • The pampas grass do not need to be watered, as they are dried. 

  • The fluffier the pampas plumes, the more likely they are to get a little squished during shipping and change shape. Please allow a few days for the plumes to settle and take shape once placed in a vase. 

  • The shedding varies between the plumes and your pampas will shed. 

 

Please contact us if you have any questions or special requests before placing your order and we will do everything to make sure you are 100% happy.

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